ULOVELX™ offers a comprehensive 60 Days Return/Exchange Policy for your complete satisfaction. We want to ensure that you are happy with your purchase, and we take any issues seriously. Please take note of the following instructions to process your return or exchange.

The policy starts from the date of purchase, and it is essential to determine if your item is eligible for our policy. We cover the following reasons under our FULL COVERAGE Return/Exchange Policy: (ULOVEX will cover return postage fees and replacement fees)

• We sent you the wrong order or item(s).
• You received broken items.
• The quality of the products you received is poor or defective.

Our 60 day LIMITED COVERAGE Return/Exchange Policy covers the following reasons: (The customer is responsible for return postage fees and replacement postage fees. ULOVEX™ does not refund any shipping fees)

• You selected the wrong items.
• Personal Reasons due to changed mind, personal taste, etc.

The following reasons are not covered by our 60 day return policy, and we are not liable for these issues.

• Products are exposed to corrosive substances or chemicals. This exposure can alter the appearance of your product. Harsh chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver is easily damaged.
• Products are damaged by misuse, mishandling, or poor maintenance.

Return Service Procedure:

Step 1: Contact our customer service representative first if you are unsatisfied with the products received.

Step 2: Place the item(s) in the original packing and seal the parcel securely.

Step 3: Drop off the package at the local post office.

Step 4: Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our return conditions. We'll notify you via email once we process your return or exchange.

Return Conditions:

1. You have 60 days to decide if an item is right for you. If not, please contact us within 60 days of receipt.
2. Items returned must be in their original, unused condition with the original packaging. We cannot accept a returned item that's worn, damaged, or altered in any way.
3. We do not accept returned items that were sent back directly without checking with us first.

If a customer requests a refund due to product or logistics issues, we prioritize processing the refund after communicating with the customer. Typically, we issue the refund on the first day following the negotiation. If the customer made the payment through PayPal, the refund is usually processed in real-time. If the customer used a credit card for payment, it may take 5-7 days for the refund to reflect in their account.

Please note that if you have further questions regarding our return policy, do not hesitate to contact us at service@ulovex.com.